For each and every customer survey we take on, we aim not only to meet client expectations but exceed them.

It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every customer survey we send a customer satisfaction questionnaire to assess our performance and to aid our continual quality improvement.

 

Currently 92% of our clients are very satisfied with our customer surveys, with the remainder saying they are satisfied.

 

We also work to the old adage ‘you’re only as good as your last job’. As a result, two-thirds of our clients in 2006 were either repeat clients or have commissioned additional work already with us this year. The other third have already said they plan to use us again in the future.

 

A few of our most recent customer survey testimonials are outlined below:

 

 

Unity Trust Bank, Stephanie Lennon - Marketing and Communications Manager

 

" We wanted our customer survey to form part of our future strategy development as well as review our customer service. A brief was written and put out to tender with 3 experienced market research companies. Not only were DJS Research the first to respond, but you asked questions in order to clarify our exact requirements and thus your response stood out by its differentiation and ability to stretch our initial thoughts.

 

DJS Research was particularly competitive in terms of cost even though the customer survey included face-to-face interviews which would involved travelling all over the country at your own expense rather than an additional cost to us.

 

Unity Trust Bank would highly recommend DJS to any company that wants to move their company forward and reach its customers. You and your team are friendly and approachable and consistently professional in your interactions with both the company and our customers.

 

You have been with us every step of the way from spending time in our Customer Service area to presenting your findings. Looking back at our previous research and suppliers, it is fair to say that we definitely made the right choice and look forward to working with you again."

 

Shepherds Friendly Society, Nigel Briggs, Business Development Manager

 

"The customer survey undertaken by DJS has provided us with a far better insight into the attitudes and aspirations of our members. Although it confirmed certain assumptions we had about our members, the research also highlighted one or two unexpected findings, and as such will enable us to improve the relationship we have with our members.

 

However, the benefit of any research like this is only as good as the response you make to it. In combining its research skills with the technical knowledge of Nathan Dickman, DJS provided us with valuable feedback not only on how to improve the look and feel of our sites, but also how to increase the accessibility of those sites."

 

Blackburn College, Carolyn Murphy, Deputy Director, Strategic Marketing

 

"DJS responded with a well-thought out solution to our brand perception needs. The 2-stage research project was implemented to time, to budget and in line with MRS quality criteria and has provided us with independent, actionable and insightful information to steer future plans"

 

If you would like to read further customer survey testimonials, please visit our main site, which can be found here: http://www.djsresearch.com/

 

Why not sign-up to our Customer Satisfaction Survey Newsletter, and receive periodic emails regarding our latest news.